Return & Refund Policy

Orders are fulfilled by Teemdrop. Our return and refund policy is aligned with their after-sale terms.

Return window

Returns must be requested within 7 days of the customer receiving the product. Requests submitted after this window will not be accepted.

Returns without quality issues

•       The customer is responsible for all return shipping costs.

•       Items must be returned to the designated Teemdrop warehouse in original condition and packaging.

•       Once received, a quality inspection will be conducted before the refund is processed.

Defective or incorrect items

•       If the product has a quality issue, a refund or resend takes priority — no return required in most cases.

•       Contact us at support@lumrr.com with photos/video evidence within 7 days of receiving the item.

•       We will coordinate directly with Teemdrop and resolve your case as quickly as possible.

Refunds

•       Approved refunds are issued to the original payment method.

•       Shipping costs are non-refundable unless the error is on our side.

•       Processing time: 5–7 business days after the return is inspected and approved.

Non-eligible cases

•       Items damaged by the customer, used, or returned without authorization.

•       Requests submitted after the 7-day window.

•       Packages undelivered due to incorrect address provided by the customer.